NO RETURNS WITHOUT PROPER AUTHORIZATION. CALL US. In the event of any problem with goods shipped including damaged items, missing items, duplicate shipments or questions of color, size, etc. . . .CALL AMERICAN BAND ACCESSORIES, LLC. If a product is damaged, save all shipping papers and cartons and notify shipper –– THE CARRIER IS RESPONSIBLE. For problems other than damage by shipper: Notify American Band Accessories immediately for instructions. NO RETURNS ACCEPTED AFTER 30 DAYS. Goods kept longer than 30 days will result in customer keeping items and being responsible for all charges. RESTOCK CHARGES: All items returned to us (other than damage, etc.) will be subject to a restock charge of 20%. SAMPLES: Samples are invoiced at time of shipment. Goods will be credited off if returned within 15 days. (Samples must be in the same condition as when shipped). Shipping and handling charges will not be refunded. Samples may be ordered on a school purchase order, credit card, or prepaid by school check, cashiers check or money order. ALL IN STOCK ITEMS SHIPPED WITHIN 24 HOURS OF RECEIPT OF YOUR ORDER. SPECIAL ORDER ITEMS EXCLUDED. PLEASE NOTE: AMERICAN BAND IS A MAIL ORDER COMPANY. . . WE DO NOT HAVE FIELD REPRESENTATIVES!!!!! *** SPECIAL NOTE ON RESIDENTIAL SHIPPING*** ON ALL GROUND SHIPMENTS TO A RESIDENTIAL ADDRESS, CARRIER WILL LEAVE PACKAGE WITHOUT A SIGNATURE...THE CARRIERS LIABILITY ENDS AT THAT POINT. AMERICAN BAND STRONGLY URGES THAT ALL PACKAGES BE SENT TO A COMMERCIAL ADDRESS (INCLUDING A SCHOOL) WHERE THEY CAN BE SIGNED FOR. ALL AIR SHIPMENTS REQUIRE A SIGNATURE AND WILL NOT BE RELEASED WITHOUT A SIGNATURE